Ignite Cruises LLC Booking Terms and Conditions

These Terms and Conditions are Subject to Change at Any Time

Last Revised (July 10, 2019)

By clicking the “accept” button (or equivalent button) in the course of booking your cabin, you acknowledge that this is a legally binding agreement and you agree to all the terms herein.

THESE DOCUMENTS CONTAIN IMPORTANT LIMITATIONS ON YOUR RIGHTS AND CONSTITUTE A LEGALLY BINDING CONTRACT BETWEEN YOU AND ROYAL CARIBBEAN AND BETWEEN YOU AND IGNITE CRUISES, LLC. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS BEFORE YOU BOOK YOUR CRUISE.

All references to “Ignite Cruises” shall be understood to include Ignite Cruises, LLC and any entity wholly owned by Ignite Cruises, LLC (Ignite Cruises, Ignite, hereafter) or affiliated through ownership with the owners of Ignite Cruises.

By purchasing or accepting the terms and conditions for this cruise, you represent to and for the benefit of Ignite, and Royal Caribbean that you are authorized by all Guests named in your reservation group, including each minor, if any, to accept and agree on behalf of each such Guest to be bound by all the Terms and Conditions of this Contract. This Contract may not be modified except in writing signed by Ignite Cruises.

RESERVATION CHANGES & CANCELLATIONS: FEES AND PENALTIES

Cancellations: Please note the cancellation penalty schedule below. These cancellation penalties will NOT be waived by Royal Caribbean regardless of the reason (even in cases of injury, illness, or a death affecting you, a family member or your traveling companion) and apply on a per passenger basis. There are NO exceptions to these cancellation policies. For this reason, we strongly recommend the purchase of travel insurance to protect yourself from unforeseen cancellations and potential financial losses. Ignite is not responsible for any financial losses, including any and all deposits, due to lack of travel insurance.

CRUISE-LINE CANCELLATION PENALTY SCHEDULE

Your reservation is subject to cancellation and/ or penalties if payments are not made as specified in your invoice.

No-Shows: There will be no refunds given for those who do not show up on time, for unused tickets, or to those seeking refunds after the Cruise has commenced.

Reservation Change Fees (passenger name changes and cabin changes): IF ALLOWED BY ROYAL CARIBBEAN, changes made any time after the deposit has been paid are subject to the following administrative fees: $25 name/cabin change fee per change

Name Changes: In order to process a name change, the NEW guest must make full payment first (by logging in to his/her account online). Once that payment has been made, then the applicable amounts paid by the ORIGINAL guest will be refunded directly to the original guest. The name change fee will be applied to the new guest.
Please note: Name changes are at the discretion of Royal Caribbean, at least one of the original names (Main Guest) must remain on the reservation; if all guest names in a reservation are changed, this will be processed as a cancellation.

Cabin Occupancy Changes: Please note that cruise rates are based on the number of people in your cabin. Any changes in occupancy will result in a rate increase or decrease for the remaining guests in your cabin (depending on the type of change).

Refunds: Refunds will be processed directly to the original credit card(s) used for payment (minus any applicable penalties/fees).
Please note that any fees charged for administration of a reservation are non-refundable. These non‑refundable fees include, but are not limited to: reinstatement/cancellation/late payment fees, processing fees, reservation change fees, name change fees, and travel protection premiums.

REQUESTING A RESERVATION CHANGE OR CANCELLATION

All cancellation and reservation changes must be requested by the Main Guest (guest that created the reservation) using our “Reservation Change Request Form.” To request the form, the Main Guest must email [email protected]. Change requests made by phone, webchat, or requests by proxy (another person, even if they paid) will not be accepted. No exceptions will be made. Cancellations and modifications must be received during regular business hours. Should you need to cancel or modify your reservation after business hours, during a weekend or holiday, your cancellation or modification will be processed on the next business day. Business hours are Monday-Friday 9am-5pm Eastern Time. Additional penalties may occur if a new penalty level is reached. Reservation changes are at the discretion of the cruise-line.

No changes of any kind (name or cabin) will be accepted within two weeks (14 days) of sailing.

PAYMENT SCHEDULE

Pay in Full: You may pay in full at the time of booking. Guests who pay in full are finished and will not have to be concerned about any future or upcoming payments, unless they modify their reservation.

Deposit + Pay in full on the final payment date (90 days prior to sail date): $125 deposit per person is due at the time of booking. The remaining balance is due 90 days prior to the sail date.

Reservations within 90 days before the sail date: Payment in full is required at the time of booking.

FINAL PAYMENT DATE: 90 DAYS BEFORE THE SAIL DATE. All reservations must be paid in full by the final payment date.

All payment plans will be automatically charged to your card on file according to the payment schedule in your confirmation. If you need to make any changes to your payment plan or credit card on file, please contact us PRIOR to your due dates.

Reservations that are left unpaid 7 days after the final payment date WILL BE CANCELLED and the corresponding CANCELLATION PENALTIES will be applied.

Late Payments & Declined Credit Card Fees: A $25 late payment fee will be added to payments not received by the final payment due date.

Third Party Credit Card Payments: Cardholder(s) name MUST match the name(s) of the person(s) traveling. If you are using a third party credit card (the name of the cardholder is not on the reservation), a “Third Party Credit Card Authorization Form” must be signed by the cardholder. This form must be received within 24 hours of booking.

CREDIT CARD PAYMENTS

If Ignite Cruises is the merchant on your credit card transaction, you agree to the following: Ignite Cruises’ services consist of facilitating the sale and paying the Suppliers (cruise line or tour operators) on behalf of the customer, and once Ignite Cruises provides said services, you agree not to dispute or charge back the credit card charge. If a Supplier does not provide the service or ceases operations, your only recourse will be against the Supplier. If a Supplier goes bankrupt, your only recourse will be to file a claim with the Supplier’s bankruptcy court.

Customers paying by credit card agree to all terms and conditions contained herein and agree to waive all charge back rights (excepting fraud). In the event that you attempt to chargeback, reverse, or recollect a trip payment already made without the authorization of Ignite Cruises, Ignite reserve the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees. Customer understands that they are legally responsible for any funds retrieved via charge back from Ignite as Ignite has provided the service and Ignite has paid the corresponding Suppliers directly on behalf of the customer.

If customer files a chargeback and their invoice remains unpaid for over 60 days, the customer will be charged an additional $50 late fee and the full balance due will be sent to a collections agency.

CRUISE FARE AND PRICING

Ignite reserves the right not to honor any cruise fare that it determines was erroneous due to printing, electronic, or clerical error. All fares are subject to change without notice. In addition passengers will be responsible for and will be charged taxes, fees and charges imposed by governmental or quasi-governmental authorities including port authorities and fuel surcharges, security surcharges or similar incidental surcharges.

Ignite and Royal Caribbean reserve the right to increase published fares without prior notice. However, fully paid or deposited guests will be protected, except for fares listed, quoted, advertised or booked in error, fuel supplements, government taxes, other surcharges and changes to deposit, payment and cancellation terms/conditions, which are subject to change without notice.

In the event that Ignite and/or Royal Caribbean decide to decrease published fares or run promotions, the new fare pricing or promotions will apply to new reservations only.

AGE REQUIREMENTS FOR BOARDING

Royal Caribbean requires all passengers to be 18 years old, IN ADDITION, one passenger in each cabin MUST be 21 years old (age on embarkation day). Ages will be verified at embarkation. Passengers not conforming to this policy will be denied boarding and assessed a 100% cancellation penalty. Please note that adult guests (21+) are responsible for the safety and behavior of their minor guests (18-20 year old passengers).

RIGHT TO CHANGE ITINERARY

Royal Caribbean reserves the right, at any time, to change the cruise itinerary whenever advisable or necessary. In this case, Ignite Cruises and/or Royal Caribbean will NOT be responsible for any loss or expenses caused by reason of such changes or abandonment. Refunds will NOT be made to passengers who elect not to complete the cruise for any reason or cause whatsoever.

CANCELLATION BY IGNITE CRUISES AND/OR ROYAL CARIBBEAN

In the event of strikes, lockouts, riots or stoppage of labor from whatever causes, or for any other reason whatsoever beyond the control of Ignite or Royal Caribbean, Royal Caribbean in its sole discretion may cancel, advance, or postpone any scheduled sailing or call at any port and may (but is not obligated to) substitute another vessel, and neither Royal Caribbean nor Ignite shall be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, or substitution. Thereupon, Ignite shall return to you, if the Cruise is completely canceled, your cabin fare, cruise line transfers and related taxes and fees, or, if the Cruise is partially canceled, a proportionate part thereof. Under such circumstances, Ignite and the Released Parties shall have no further liability for damages or compensation of any kind.

Sailing on this cruise is based on number of cabins booked. In the event that the amount of bookings does not support the sailing costs, Ignite has the right to cancel the cruise at any time with all money refunded in full back to guests. Cruise insurance is not refundable and additional if desired.

Please note that the availability of any refund for travel insurance and/or other travel products (airfare, hotel, car rental), even if purchased in conjunction with the Cruise, will be determined in accordance with the applicable cancellation policies for such other products or services.

TRAVEL PROTECTION

For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. Once you are within the final payment period the cruise line will impose strict cancellation penalties as outlined in their brochures. These penalties will not be waived even for medical or family emergencies. Once purchased, Protection plan fees are non-refundable. Guests that have purchased cruise insurance and need to cancel for a covered condition may be able to make a claim with the insurance carrier to recover any lost payments.

TRIP INFORMATION/ONLINE CHECK-IN

Please check your reservation confirmation upon receipt. All passengers MUST check-in online, at least 4 days prior to the sail date, to verify the information on their reservation (including names, sail date, cabin type, ship) is correct. Passenger names must match your travel documentation or identification. Ignite Cruises will not be responsible for omissions or errors if not brought to our attention immediately. Payment must be received and processed by the due date to avoid vendor cancellation.

DOCUMENTATION

For cruises that begin at and return to the same U.S. port, U.S. CITIZENS must have either a VALID passport – or – a State certified U.S. birth certificate in addition to a government issued photo ID. NON-U.S. CITIZENS and RESIDENT ALIENS should contact their respective embassies and U.S. Immigration for applicable regulations. We provide travel documentation information and requirements as a courtesy only. Government legislation may change these requirements at any time. It is your responsibility to check and provide the required documentation for your trip. Passports must be valid for at least 6 months past your return date. All names on documents must match the legal name on your photo I.D., and travel document information must match tickets. Please check the State Department website at http://travel.state.gov for further information. Failure to comply with these regulations may result in denied boarding, denied entry, and/or government imposed fines. If you are a citizen of another country, there may be additional requirements. If you are not sure, please call US Citizenship and Immigration Services at 1-800-375-5283 to be sure your identification will be satisfactory. Check with the nearest consulate or embassy of the destination you are travelling to and find out the entry requirements for non-U.S. citizens. Guests who fail to have the required documents will be denied boarding and such guests shall not be entitled to any refund.

RESPONSIBILITY

Ignite Cruises, LLC (“Ignite”), is a travel company acting as an intermediary or sales agent for suppliers, such as air carriers, cruise lines, hotels, tour operators, ground transportation companies, and other independent firms. Ignite does not own or operate any of these firms; therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers or cruise directors, which result in any loss, damage, delay or injury to you or your travel companions or group members. In addition, Ignite cannot guarantee acceptable performance by any of these firms, and each participant agrees not to hold Ignite liable for the quality of services and the condition or cleanliness of the accommodations. Ignite cannot guarantee any of such suppliers’ rates, bookings, services or reservations. Your retention of tickets, reservations or bookings after issuance shall constitute a consent of the above, and an agreement on your part to convey the contents here to your travel companions or group members. Ignite herein gives notice that we cannot be responsible for any disruption of travel and/or unrest, labor problems, mechanical or construction difficulties, climatic aberrations, acts of God, war, diseases, or any other circumstances beyond its control. We are not responsible for the neglect or omission of suppliers or carriers, so we strongly recommend travel insurance. Ignite reserves the right to refuse service to any individual for any reason.

In the event an airline or travel vendor declares bankruptcy, Ignite is not obligated to carry you or to provide funds. Money given to our agency immediately becomes the property of the airline or travel vendor as required by law. Ignite is not allowed to provide refunds for vendors who have declared bankruptcy. If an airline or travel vendor declares bankruptcy, it might continue services or stop completely. Other airlines or travel vendors might provide alternative services under the limited circumstances.

Travel arrangements involving airline and cruise components are subject to supplemental price increases that may be imposed by the supplier and/or government after you have completed your purchase. Government fees, taxes and air taxes are subject to change. You hereby consent to any such price increases and authorize your credit or debit card to be used for them.

Suppliers have their own contracts covering cancellation penalties and other terms and conditions and you may be bound by those contracts regardless of whether you receive notice of their terms. By booking travel with us, you are consenting to those terms and conditions.

ROYAL CARIBBEAN CRUISE TICKET CONTRACT:

www.royalcaribbean.com/content/dam/royal/content/faq/cruise-ticket-contract.pdf

TYPOGRAPHICAL ERRORS

In the event a category/item is sold out, listed at an incorrect price, or with incorrect information due to typographical error or error in pricing, Ignite shall have the right to immediately cancel and fully refund any booking/sale placed for category/item that is sold out or listed at the incorrect price.

CABIN AND SHIP DESCRIPTIONS

Customers understand that while all rooms within a cabin category are substantially similar, they may differ in minor ways in terms of size and/or layout. At no time is cabin configuration guaranteed. Cabin images and features are samples only. Actual furniture, fixtures, colors, configurations, and window/porthole views may vary.

Ignite is not responsible for the accuracy of ship and cabin information on their brochures or websites, or any changes in ship features or amenities. All ship and cabin descriptions provided by Ignite are based on the most current cruise line information; however, the cruise line may change the ship’s features and amenities without notice.

GUEST BEHAVIOR

Ignite and Royal Caribbean will not tolerate any behavior or activity by Guest which negatively affects the comfort, enjoyment, health, safety or well-being of other Ignite and Royal Caribbean passengers, its performers and staff, other onboard personnel or the ship’s crew. ALL Guests must agree to comply with this policy, and further acknowledges that Ignite and Royal Caribbean reserve the right to refuse or discontinue passage to any Guest who, in Ignite and Royal Caribbean’s judgement, is deemed a danger to himself, herself or others, or is conducting themselves in a manner that otherwise adversely affects the overall cruise experience of others. In all cases Ignite and Royal Caribbean shall not be liable for any damages, refund or other compensation, including travel costs.

All guests must agree to Royal Caribbean’s Guest Conduct Policy: http://www.royalcaribbean.com/content/en_US/pdf/Guest_Conduct_Policy.pdf

ZERO TOLERANCE POLICY

Ignite Cruises and Royal Caribbean have a zero tolerance policy regarding the use, possession, purchase or distribution of illegal controlled substances. Any violation of this policy will result in disembarkation from the vessel as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such cases Ignite Cruises and Royal Caribbean shall not be liable for any refund or other compensation or damages.

INTENTIONAL DAMAGE TO THE VESSEL

Ignite and Royal Caribbean have a “Zero Tolerance” policy regarding intentional damage to the vessel or accidental damage to the vessel as a result of general negligence, alcohol intoxication or the influence of an illegal substance. Passengers causing any such damage agree to pay for identified damage prior to disembarking the vessel. All passengers must agree to comply with this policy and further acknowledge that any violation of this policy may result in disembarkation from the vessel. All passengers acknowledge that it is Ignite and Royal Caribbean’s policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities for appropriate legal action. In such cases, Ignite and Royal Caribbean shall not be liable for any damages, refund or other compensation, including travel costs or any other claim as a result of such behavior.

ROOMMATES/CABINMATES

Your decision to accept a roommate for the Cruise is at your own risk. Ignite Cruises and its Released Parties are not responsible nor liable for any and all claims or cause of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from such request or selection.

FORUM

It is agreed by and between each Guest and Ignite Cruises that all disputes and matters whatsoever arising under, in connection with or incident to this agreement, including any dispute or matter arising out of or related to Guest’s travel to the vessel involving Ignite Cruises, shall be litigated if at all, before the United States District Court for the Southern District of Florida in Miami, or as to those lawsuits to which the Federal Courts of the United States lack subject matter jurisdiction, before a court located in Miami-Dade County, Florida, U.S.A. to the exclusion of the courts of any other county, state or country.

ACKNOWLEDGEMENT OF RISK, ASSUMPTION OF RISK AND RESPONSIBILITY AND RELEASE OF LIABILITY

I). RESPONSIBILITY : I UNDERSTAND AND AGREE THAT ALL TRAVEL ARRANGEMENTS INCLUDED IN THIS TRIP ARE MADE ON MY BEHALF UPON THE EXPRESS CONDITION THAT NEITHER IGNITE CRUISES, LLC NOR ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES, SHALL BE LIABLE OR RESPONSIBLE FOR ANY NEGLIGENT OR WILFUL ACT OR FAILURE TO ACT OF ANY THIRD PARTY, SUCH AS OPERATORS OF AIRCRAFT, TRAINS, MOTORCOACHES, PRIVATE CARS, CRUISE VESSELS, BOATS, SHIPS OR ANY OTHER CONVEYANCE, HOTELS, SIGHTSEEING EXCURSIONS, LOCAL GROUND HANDLING, ETC. WHICH ARE TO OR DO SUPPLY ANY GOODS OR SERVICES FOR MY TRIP. I FURTHER UNDERSTAND THAT IGNITE CRUISES NEITHER OWNS NOR OPERATES SUCH THIRD PARTY SUPPLIERS AND ACCORDINGLY AGREE TO SEEK REMEDIES DIRECTLY AND ONLY AGAINST THOSE SUPPLIERS AND NOT HOLD IGNITE CRUISES RESPONSIBLE FOR THEIR ACTS OR OMISSIONS. WITHOUT LIMITATION, IGNITE CRUISES IS NOT RESPONSIBLE FOR ANY NEGLIGENT OR WILFUL ACTS OF OTHERS OR FOR ACTS OF GOD OR FORCE MAJEURE, WEATHER EMERGENCIES, BREAKDOWN OR FAILURE OF MECHANICAL EQUIPMENT, GOVERNMENT ACTIONS, INCLEMENT WEATHER, SICKNESS, ATTACKS BY ANIMALS, AVAILABILITY OF MEDICAL CARE OR THE ADEQUACY OF THE SAME, CRIMINAL ACTIVITY OF ANY KIND, TERRORISM, WAR, CIVIL DISTURBANCE, SANITARY CONDITIONS, QUALITY OR SANITATION OF FOOD, QUARANTINE, CUSTOMS REGULATIONS, EPIDEMICS, STRIKES, HOTEL OVERBOOKING, SAFETY AND/OR SECURITY STANDARDS AT HOTELS OR OTHER ACCOMMODATIONS, ANY PROBLEMS OR INJURIES WHATSOEVER ARISING FROM CUSTOMERS’ CONSUMPTION OF ALCOHOLIC BEVERAGES OR ILLEGAL DRUGS OR FOR ANY OTHER REASON BEYOND THE CONTROL OF IGNITE CRUISES, AND I UNDERSTAND, AGREE WITH, AND AGREE TO BE LEGALLY BOUND BY THE TERMS OF THE RELEASE AND WAIVER OF LIABILITY SET FORTH HEREIN.

II). ACKNOWLEDGEMENT OF RISK: I understand and acknowledge that my travel in connection with and participation in the trip arranged at my request by Ignite Cruises may involve risk and potential exposure to injury and possibly death. I specifically acknowledge and recognize the potential for injury and death which can result from my, or others’, irresponsible and immature use of alcohol and/or illegal drugs in connection with or during this Trip. I also realize and acknowledge that risk and dangers may be caused by the negligence of the owners, employees, officers or agents of Ignite Cruises or the negligence or participation of other passengers, contractors and/or subcontractors to Ignite Cruises. I also recognize and acknowledge that risk and dangers may arise from foreseeable and unforeseeable causes, including weather and other acts of nature. I fully understand and acknowledge that the aforementioned risks, dangers and hazards are a potential in connection with recreational activities which may take place during my trip.

III). EXPRESS ASSUMPTION OF RISK AND RESPONSIBILITY: In recognition of the inherent risk of the travel and related activities in which I am intending to engage, I confirm that I am physically and mentally capable of participating in the activity and that I will be mature and responsible in my behavior and particularly in connection with any drug or alcohol use in which I may participate. I am willingly and knowingly electing to participate in this trip in spite of the potential risk of danger and I willingly and voluntarily assume full responsibility for any injury, loss or damage suffered by me or caused by me, whether caused in whole or in part by the negligence of the owners, agents, officers, employees, contractors or subcontractors of Ignite Cruises.

IV). RELEASE OF LIABILITY : In consideration of the services and arrangements provided by Ignite Cruises, I, for myself and for my heirs, personal representatives or assigns, do hereby release, waive, discharge, hold harmless and agree to indemnify Ignite Cruises, and its owners, officers, directors, affiliates, agents, contractors, subcontractors and employees from any and all claims, actions, losses for bodily injury, property damage, wrongful death, loss of services, lost profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during my travel in connection with the scheduled trip and any activities conducted in conjunction therewith. I SPECIFICALLY UNDERSTAND THAT I AM RELEASING, DISCHARGING AND WAIVING ANY CLAIMS OR ACTIONS THAT I MAY HAVE PRESENTLY OR IN THE FUTURE FOR THE NEGLIGENT ACT OR CONDUCT OF THE OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS OR SUBCONTRACTORS OF IGNITE CRUISES.

V). EXPRESS WAIVER OF ANY RIGHT TO SEEK CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES : Regardless of the situation or circumstances giving rise to a claim, I waive any right to seek consequential, punitive or exemplary damages against Ignite Cruises, its owners, directors, affiliates, agents, contractors, subcontractors and employees, for any reason whatsoever.

1. MEDICAL AUTHORIZATION: I hereby authorize any medical treatment reasonably necessary for any injury which I incur while participating in this Trip.

VII. MEDICAL EXPENSES: I either have medical insurance or, in its absence, agree to pay all costs of rescue and/or medical services as may be incurred by me or on my behalf during such Trip.

ACKNOWLEDGEMENT

BY CLICKING “I AGREE” (OR EQUIVALENT BUTTON), I INDICATE THAT I HAVE, ON THE DATE SHOWN, READ AND UNDERSTOOD THIS DOCUMENT AND I ACKNOWLEDGE THAT IT AFFECTS MY LEGAL RIGHTS AND AGREE TO BE BOUND BY ITS TERMS. BY CLICKING “I AGREE” ALSO SIGNIFIES MY INTENTION TO RELIEVE AND INDEMNIFY IGNITE CRUISES, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS AND SUBCONTRACTORS FROM ANY LIABILITY FOR PERSONAL INJURY, PROPERTY DAMAGE OR WRONGFUL DEATH WHICH I MIGHT SUFFER DURING MY PARTICIPATION IN THE SCHEDULED TRIP. FURTHERMORE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND HEREBY AGREE TO THE TERMS AND CONDITIONS OF YOUR TRIP SET FORTH ABOVE AND HEREIN. IF I AM AGREEING ON BEHALF OF MY RESERVATION GROUP, I AM REPRESENTING THAT I AM THEIR DULLY APPOINTED AGENT, AND ACCEPT RESPONSIBILITY FOR AGREEING ON THEIR BEHALF.